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Saturday, 24 January 2015

Eighth Meeting...

D-1

Date: 24 January 2015
Time: 10.00 am
Place: Kolej Kediaman 2 (KK2)
Activity:

To renegotiate the appropriate questions to be interviewed for the financial department.

We have decided to interview Refa Cafe. One of our team members will contact the restaurant.

List of Questions are as follow:

1. Types of business given loan.
2. What is the amount of loan granted?Maximum and Minimum?
3. How about the procedure?
4. What types of loan?
5. How much loan payment for each month?
6.What are the requirements to apply a loan?
7. Are loan needed?
8. What are the requirement for becoming a guarantor?
9. What is the role of guarantor?
10. What action is taken if the borrower does not repay the loan?

Figure 8.1: During the discussion


That's all. Thank you.

Applications Requirements for Restaurant...


D-26


Location Plan
Form 49
Check List for Licenses Application
Sample of Shop License

Form 9

Course in Handling F
Form 24
Picture of Sink and Oil Filter


Document for Medical Check up


Registration Certificate
Form G Occupation Permite

Friday, 23 January 2015

Seventh Meeting..

D-15

Date: 09 January 2015
Time: 9.00 pm
Place: Kolej Kediaman 2 (KK2)
Activity: 

1. To define about the industry background of restaurant.

2. What is SWOT?

SWOT is to learn how organizations associated  with the present and how the situation faced by the organization in the future by considering several factors. The factors taken into account are strengths, weaknesses, opportunity and threats. SWOT analysis is a method for the preparation at the strategy undertaken by an organization.

SWOT Components:

STRENGTHS

Refers to the advantages, privileges and abilities possessed by an organization that not have with other organization. Strengths will give organizations the ability to compete.
The sample questions are:
  • What are the advantages possessed by the company compared to the other company?
  • What can companies do differently from the other companies?
  • What are the things that enable customers loyal to your product?
WEAKNESSES

The business situation when face the competition. Weakness in the business is a lack of resources, expertise, skills and abilities that a major barrier for a business.

OPPORTUNITIES

The opportunities and potential of a business. New or innovative invention can expand the business or organization in the market. Any changes in the market offers a variety of opportunities to be exploited in business. Opportunities can make business more competitive against the major competitors and can move or shift into new markets.

THREATS

The possibility of involving external factors that can move and organizational progress. Changes in external environment also can make a threats to the organization or business. The threat is a situation that threatens from the external organizations. Threats also refers to the risk management. The best way to solve problems or obstacles that arise in the business or organization can determine. In this analysis, a smooth planning and organization should identify and list the threats and factors that prevent the organization or business from success.

HAPPY FAMILY RESTAURANT'S SWOT ANALYSIS:

Strengths:

  • Provide a variety of delicious and interesting food.
  • Service was friendly family concept.
  • Reasonable price.
Weaknesses:

  • Lack of communication skills among workers.
  • No regular customers yet because the new restaurants.
Opportunities:

  • Not only provide food but also promote about the family concept.
  • Each employee is required to attend courses to improve communication skills and in handling food also be well trained employees.
Threats:
  • Difficulties in getting employees.
  • Difficulties to get raw materials.
  • Difficulties to make a loan.

3. Discuss about the questions for the the next interview in financial department. Among the list of place to be interview are Refa Cafe and Seribu Bintang.

Figure 7.1: Seventh Meeting

Thank You.
Prepared by Nurul Athirah Fakhira Binti Azaman (S19718)
Updated by Siti Dayangku Intan Liana Binti Tahir (S18990)



Friday, 16 January 2015

Second Interview At BDA, Perbinda Office, Sultan Iskandar Road

D-18

Date: 30 December 2014
Time: 8. 30 am
Place: Bintulu Development Authority, Pejabat Perbinda,
          Sultan Iskandar Road, PO Box 55,
          97007 Bintulu, Sarawak, Malaysia.
Activity: Interview

BIODATA OF INTERVIEWEES

Mr. Awang Ali Bin Hj. Pengiran Amin
Senior Manager (Municipal Services)
He once a lecturer at UPMKB in a management subjects.
59 years old.
Has been working at BDA for 30 years.
Has become Senior Manager for 3 years, from 2012 until now.

Mrs. Jamilah Binti Sahari
Administrative Officer N17,
BDA, Perbinda Office.

Mr. Goh Nae Guang
Assistant Environmental Health Officer (U32),
Control Unit and Safety Food Quality,
BDA, Perbinda Office.

INFORMATION ABOUT OPERATION PART

For the interview at this times, we have met with Mr. Awang Ali Bin Hj. Pengiran Amin as promised. He has told to us the related overall about licensing. According to him, before applying for a license from Bintulu Development Authority (BDA), the applicant shall register the name of the company at Bintulu District Office (Pejabat Daerah Bintulu). The fees for registration of business name is RM50.00 and for the trade license is RM25.00. After that, the applicant must obtain the certification of business name from Bintulu District Office. Then, the applicant shall take the form of business license applications from Bintulu Development Authority (BDA). At that time, the BDA will inform to them on the terms and  documents required applying for a license.

In addition, BDA are very concerned their cleanliness and recruitment. According to Mr. Awang, the BDA only provides license under their power only while the business license of the company is under the supervision of the Companies Commission of Malaysia (CCM). Finally, he asked one of the workers there to explain more to us because he has external tasks that need to be managed. We thank him for his willingness to be interviewed.

Mrs. Jamilah was explained to us about the background of BDA , types of licenses available, and the qualifications and conditions of the license application for the food premise.

Information about Bintulu Development Authority (BDA):

Bintulu Development Authority (BDA) is a government agency responsible for issuing licenses for all types of business based on the Quad has been provided by:
  • Bintulu Development Authority Ordinance, 1978
  • Parties Local Authorities Ordinance, 1996 and By-Laws were enacted there under;
  • Entertainment Ordinance 2000 and By-Laws Entertainment 2001
  • Public Health Protection 1999 and By-Laws there under;
  • The Local Authority (Reflexology and Health Establishments) By-Laws 2009

Types of Licenses Available:

1. Tea/Coffee Shop
2. Food Shop
3. Food Stall
4. Restaurant
5. Canteen
6. Bakery
7. Cold storage
8. Ice-cream
9. Fruit Shop/Stall
10. Food Factory
11. Food Oil Factory
12. Native Village Shop
13. Selling of Beer D (inside premise)
14. Selling of Beer D (outside premise)
15. Sales of Alcoholic Drinks (Bulk)
16. Sales of Alcoholic Drinks (Grocery)
17. Sales of Alcoholic Drinks (Inside premise)
18. Hair Saloon (Number of Chair)
19. Hotel/Inn (depends on the number of room)
20. Reflexology and Health Establishments
21. Petroleum E/LPG E
22. Petroleum A/LPG A
23. Laundry
24. Brick Factory
25. Lottery Agency
26. Van Hawker/Boat Hawker
27. Poultry Feather Dressing
28. Dog and Bitch (License & Badge)

*Entertainment License:

1. Music Cafe/Pub/Karaoke/Music Lounge
2. Amusement Centre-Kiddy Rides & Video Centre
3. Cinematography
4. Fun Fair
5. Exhibition
6. Any other entertainment

Application for Advertisement License
Besides, Mrs. Jamilah also explained about the fees for the advertisement board depends on types of advertisement. The fees as follow:

License Fees for Advertisement




Qualifications and Conditions:

Qualifications:

Applicants must be Malaysian citizen residing in Sarawak. If not, the applicant must have Temporary Employment Pass issued by the Immigration Department of Malaysia, Sarawak.

Conditions:

Food Premise (Tea/Coffee Shop, Food Shop, Restaurant, Bakery)
  • Premises must be located in a shop or commercial areas.
  • Provide a copy of Rental Agreement Premises/title deeds.
  • Food handlers must pass the medical examination has been determined.
  • Premises shall comply with the basic requirements of health.
  • Come to BDA to fulfil the requirements documents for the applications;
1. Photocopy of Extract of Registration of Business Name from LHDN / District Office OR Photocopy of Borang 9 or Borang 24 or Borang 49 from Suruhanjaya Syarikat Malaysia (SSM) if Applicants is a company.
2. Letter of Appointment of Nominee and proof of acceptance of appointment.
3. Photocopy of Identification card (Both Sides) OR Copy of Passport (For non Sarawakians).
4. Photocopy of Work Permit for Related Trades (For non Sarawakians Nominee) - if Applicable.
5. Latest Coloured Passport Size Photograph.
6. Photocopy of Tenancy Agreement OR Original Letter of Consent from The Land Owner/Premises Owner.
7. Photocopy of Sale and Purchase Agreement OR Photocopy of Land Title/Temporary Occupation Lease (T.O.L)
8. Photocopy of Building Occupation Permit (O.P)
9. Photocopy of The Latest Paid Assessment Bill (Food Stall/Kiosk Licence- Not Applicable)
10. Photocopy of Food Handlers Course Certificate (Sedamai College)
11. Medical Examination Report.
12. Sketch Plan Drawn to Scale (minimum A3 size) of:
      - Locality plan & Site plan
      - Floor Layout Plan (showing health requirements)
      - Detailed Drawing of Grease Interceptor (food premises only)

Those who own the food stall, food shop or business related to food must obtain the license from BDA before the HALAL license issued by Jabatan Agama Islam Sarawak (JAIS). Once the application is approved, the owner must renew their license each year. Period to renew the license for at least 42 days after expiration. 

Unit Quality Control and Food Safety

According to Mr. Goh, food quality and safety control exercised by the guidelines. The guidelines are adjusted to be used as a reference by the operators of food stalls not only in Bintulu even throughout Sarawak. 

Starting in 2015, the new format will be used. Prior to this, the level of cleanliness of food premises are assessed only from a physical standpoint such as toilets and sanitary premises. Now, in the assessment carried a higher level and aspect emphasized is that from the standpoint of risk. This judgement using the merit system. For example, employees must maintain the health and hygiene. In addition, the merit was also assessed by looking at how the storage of food or raw materials.

The objective is to minimize food premises grade C at 5% only. According to him, the information in the form of data is important for monitoring the effectiveness of the monitoring activities undertaken by the unit quality control and food safety.

For information, monitoring was conducted with the cooperation between the two parties, namely the the Ministry of Health and Bintulu Development Authority (BDA). The purpose of the inspection by the Ministry of Health is to control and monitor the health of food while BDA also has its own ordinance other than for the purpose of assessing licensing.

The frequency of monitoring depends on the grade of cleanliness of food premises, as shown below:

  • Grade A= 1 time/year
  • Grade B= 2 times/year
  • Grade C= 4 times/year

For this new format, the premise of which did not reach the level above will be given a period of 14 days to clean the premises before starting operations again. Then, more frequent monitoring will be launched.



Figure 7.2.1: Terms and Conditions for Unit Quality Control and Food Safety




Figure 7.2.2: Terms and Conditions


Figure 7.2.3: Terms and Conditions

That's all for this interview. The additional information and all the images related to this interview will be uploaded in the next entry.


Thank you.












Monday, 12 January 2015

Connection entry...


Continued from "First Interview" entry...

OPERATION PART

Interviewee Background

For the operation part, we choose Soto Nor Cafe as our references. Soto Nor Café is owned by Mr. Salamat Bin Pigi. Mr. Salamat was born on 1967, it"s mean 47 years old and come from Sabah. He came to Sarawak on 1987 to work. He was married with Sarawak women and has 5 children. Cooking actually is not Mr. Salamat profession. He starts by opening retail stores at Sungai Asap on 2000. On that year, he still works as a plantation worker at there. 

Restaurant's Background

He got the idea to open a restaurant because Sungai Asap is always visited by VIP or honourable Y.B who come to visit that place. So, those VIP who are muslim has no place to eat because most of restaurant on that place is owned by non-muslim. Therefore, the first branch of Soto Nor Cafe is at Sungai Asap was operated on 2006. Meanwhile, the second branch was operated on 2012 at Bintulu near the Balai Bomba, Bintulu. Name of Soto Nor Cafe has got inspired by soto which is the food from Banjar, Makasar and Java with the purpose of promoting that food. Average capital to open the retail shop at Sungai Asap is around RM200. From the income of that business, Mr. Salamat and his wife open the restaurant. The restaurant started on small scale only until it become more successful.

Operation of Soto Nor Cafe

Initially, Soto Nor at Sungai Asap have 2 workers as a chef who come from Sabah. Now, Soto Nor second branch have 25 workers which is 9 as a chef, 2 as a making the drink, 1 as a person who making Roti Canai and the rest to take the order. This restaurant operates under the buliding of Hotel Season Inn charge RM 4000.00 per month. Attire for every worker must be following the ethics of attire. For example covered their head with scarf in handling and the attire must be clean. Soto Nor ensure the cleanliness either restaurant, food or their workers. Worker’s of Soto Nor must attend the Course of Handling Food. Workers also must take the injection on every year. Function of this injection is to prevent the bacteria and diseases and ensure the worker in a good health while handling the food.

Soto Nor also have contract to operate their business with cantin of Sekolah Kebangsaan Bakun. Soto Nor also do the catering when have any event in Bintulu or Sungai Asap. Soto Nor operate started from 7 am until 12 a.m. and operate from 2 p.m until 12 a.m on Ramadhan. Soto Nor Cafe's concept is self-service which is only provide during lunch time and order. En. Salamat pay the salaries of his employees on a monthly basis at a cost RM 600.00 and above. For the chef, the salaries based on their experience in cooking, RM 2000.00 for experienced cooks and RM 1000.00 for unexperienced cooks. Soto Nor Cafe registered under Bintulu Development Authority (BDA). Procedure to register this restaurant will be update in the next entry.

The utilities expenses for the restaurant are RM 750.00 for water bill and RM 2, 300.00 for electric bill. Furthermore, En. Salamat obtain the supplies for the raw materials form his contact in a big scale for per day and per month and get at lower price rather than buy at market. This way is more efficient and profitable. He also informed us about the need for contingency cost for use during emergencies for example, replace the damaged chair and table.

Finally, En. Salamat Bin Pigi shared his advices and told us about honesty in business because it's includes as a worship. Besides, we need to run a business with efficient cost for example at low cost but same quality.



Figure 6.3 After the Interview


That's all from this interview. Thank you.
Video prepared by Muhammad Shamsul Haniff Bin Mohd Shahrin (S19684)

 
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